Last updated: September 2026

Paragon Dent Repair Ltd (“Paragon Dent Repair”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect, why we collect it and how we use and protect it when you contact us, use our website or use our services.

1. Who We Are

Paragon Dent Repair Ltd provides paintless dent repair services across Kent and the South East.

We are responsible for the personal information we collect and process in connection with our services.

For privacy enquiries, please contact us by telephone:

07931 901928

2. Information We May Collect

Depending on how you contact us and the services you require, we may collect:

• Your name

• Telephone number

• Email address, if provided

• Home, work or repair location where required for a mobile appointment

• Vehicle details, including make, model and registration number

• Photographs or videos of your vehicle and the damage requiring assessment

• Details of your enquiry, quotation, booking or repair

• Payment and invoice information

• Communications between you and Paragon Dent Repair

• Technical information relating to your use of our website, such as IP address, browser information and cookie data where applicable

We only collect information that is reasonably necessary to deal with your enquiry, provide our services, administer our business or meet our legal obligations.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Assess whether damage may be suitable for Paintless Dent Repair

• Provide estimates or quotations

• Arrange and manage appointments

• Carry out repairs

• Contact you regarding your booking or vehicle

• Produce invoices and maintain business and accounting records

• Deal with queries, complaints or warranty matters

• Maintain appropriate business and insurance records

• Improve and operate our website and services

• Comply with legal, tax and regulatory requirements

We will only use your personal information where we have a lawful basis to do so, including where it is necessary to provide a service you have requested, to comply with a legal obligation, where we have a legitimate business interest, or where you have given consent where consent is required.

4. WhatsApp, Telephone & Photographs

If Chris asks you to send photographs or videos of your vehicle via WhatsApp, your telephone number, messages and media will be processed through WhatsApp as well as being accessible to Paragon Dent Repair.

Please avoid including unnecessary personal or sensitive information in photographs or messages.

Photographs supplied for assessing a repair may be retained where reasonably necessary as part of our records relating to your enquiry or repair.

5. Photographs Used for Marketing

We may occasionally wish to use photographs of completed repairs to showcase our work on our website, social media or other marketing.

Where appropriate, identifying information such as registration numbers will be obscured.

Where consent is required, we will ask you before using identifiable photographs for marketing purposes. You can withdraw your consent for future use by contacting us.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Accountants and professional advisers

• Insurers

• Website and IT service providers

• Payment providers

• Government, tax, regulatory or law-enforcement authorities where legally required

Where third parties process personal information on our behalf, we expect them to handle it appropriately and securely.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, insurance or regulatory requirements.

Different types of information may therefore be retained for different periods.

8. Cookies & Our Website

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the site and, where applicable, support analytics or other website features.

Where required by law, you will be given the opportunity to manage your cookie preferences.

Some cookies are necessary for the website to function and cannot always be disabled.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet, email or messaging service can be guaranteed to be completely secure.

10. Your Rights

Under UK data protection law, depending on the circumstances, you may have rights including the right to:

• Ask what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate or incomplete information

• Ask us to delete certain personal information

• Restrict or object to certain uses of your information

• Withdraw consent where we rely on consent

• Request the transfer of certain information

Not all of these rights apply in every circumstance.

If you wish to exercise any of these rights, please contact us.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

11. Third-Party Services & Links

Our website may contain links to third-party websites or services, including social media platforms.

Those organisations operate under their own privacy policies, and we are not responsible for how they process information when you use their services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The latest version will be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Paragon Dent Repair Ltd
Near Goudhurst, Kent
Telephone: 07931 901928