Terms & Conditions – Paragon Dent Repair

Last updated: September 2026

These terms apply to paintless dent repair and associated services provided by Paragon Dent Repair Ltd (“Paragon Dent Repair”, “we”, “us” or “our”).

1. Estimates & Quotations

Estimates or quotations may be provided following a discussion and/or photographs of the damage. Any quotation given from photographs is based on the damage visible at the time.

Occasionally, the true extent or complexity of a dent cannot be established until the vehicle is inspected in person. If this affects the repair or price, we will discuss this with you before carrying out additional work.

2. Paintless Dent Repair

Paintless Dent Repair (PDR) involves manipulating the vehicle's existing panel to reduce or remove dents while retaining the original paint finish.

Not every dent can be completely removed using PDR. The achievable result can be affected by factors including the size, depth and position of the dent, previous repairs, stretched metal, panel access and the condition of the paintwork.

Where Chris believes a perfect repair may not be achievable, this will be discussed with you where reasonably possible before work begins.

3. Existing Paintwork & Previous Repairs

Please tell us if you know that the affected panel has previously been repaired, filled or repainted.

Previous repairs or non-factory paintwork can behave differently during PDR and may carry an increased risk of cracking, lifting or other damage.

We will take reasonable care when carrying out all repairs but cannot accept responsibility for defects or failures caused by pre-existing damage, poor previous repairs or defective/non-original paintwork that could not reasonably have been identified beforehand.

4. Access to the Vehicle

Some repairs may require the temporary removal or repositioning of trims, interior panels, lights or other components to gain access to the rear of the damaged panel.

Where necessary and reasonably practicable, this will be explained before work is undertaken.

5. Mobile Repairs

For mobile appointments, the customer must provide a safe and suitable location in which the repair can be carried out.

Weather, lighting, available space or other conditions may mean that a mobile repair cannot safely or satisfactorily be completed. In these circumstances, we may need to rearrange the appointment or agree an alternative location.

6. Appointments, Cancellations & No-Shows

If you need to cancel or rearrange your appointment, please give us at least 24 hours’ notice.

Appointments cancelled or rearranged with less than 24 hours’ notice may be subject to a cancellation charge of up to 50% of the agreed repair price, to reflect the time reserved for your appointment and any reasonable costs incurred.

If Chris has already travelled to the agreed location and the repair cannot go ahead because the customer or vehicle is unavailable, or suitable access has not been provided, a charge of up to 50% of the agreed repair price may also apply.

We understand that unexpected circumstances can arise, and any cancellation charge will be applied reasonably, taking into account the circumstances and any costs or losses incurred.

If Paragon Dent Repair needs to rearrange an appointment due to weather, unsuitable working conditions or circumstances outside our reasonable control, no cancellation charge will apply.

7. Payment

Unless agreed otherwise in advance, payment is due on completion of the repair.

Accepted payment methods will be confirmed at the time of booking or completion.

8. Personal Belongings

Please remove valuables and any belongings that could obstruct access to the area being repaired. We cannot accept responsibility for personal items left inside a vehicle except where loss or damage results from our failure to exercise reasonable care.

9. Our Responsibility

All work will be carried out with reasonable care and skill.

Nothing in these terms limits or excludes any liability which cannot legally be limited or excluded, or affects your statutory rights as a consumer.

10. Photographs

We may occasionally photograph repairs for our business records, portfolio, website or social media.

If you don't want photographs of your vehicle used for marketing purposes, please let us know. Registration numbers or other identifying information can be obscured where appropriate.

11. Your Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

12. Contact

Paragon Dent Repair Ltd
Based near Goudhurst in the Weald, Kent
Chris: 07931 901928

These terms and conditions are under the periodic review and may be updated from time to time.